Shipping Policy

At Velvet Surface, we aim to deliver your order as quickly and smoothly as possible.

Order Processing

Orders are typically processed within 1–2 business days after payment is confirmed. Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.

Shipping Time

Estimated delivery time is 5–12 business days, depending on your location.

Please note that shipping times may vary slightly due to factors such as carrier delays, customs processing, or high seasonal demand.

Order Tracking

Once your order ships, you will receive a tracking email allowing you to follow your package throughout the entire delivery process.

You can also track your order anytime by visiting our Track Order page.

Shipping Address

Please make sure your shipping address is entered correctly at checkout. Velvet Surface is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Delays

While we always do our best to ensure timely delivery, occasional delays caused by shipping carriers or customs are outside of our control.

If you have any questions about your order or shipping status, please feel free to contact us and our team will be happy to assist you.